Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 3 years
- Respond promptly to customer inquiries via phone, email, and live chat regarding fire safety products, services, and maintenance.
- Handle complaints professionally and coordinate with internal teams (technical, service, sales) to resolve issues quickly.
- Track and follow up on service tickets and client requests to ensure timely resolution.
- Maintain customer records and service history in CRM systems
- Escalate complex issues to technical support or field service teams when necessary.
- Support internal teams with customer feedback, recurring issues, or improvement suggestions.