Debt Recovery Officer / Collection Agent

Location: Dubai, United Arab Emirates

Employment Type: Full-Time

Salary: AED 3,000 – AED 4,000 per month + Performance Incentives

About the Role

We are seeking motivated and results-driven Debt Recovery Officers to join our growing team in Dubai. The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with UAE regulations.

This role is ideal for individuals who are target-oriented, confident communicators, and capable of working in a fast-paced, performance-driven environment.

Key Responsibilities

• Proactively contact customers via phone, email, and written communication to recover outstanding payments

• Review and analyze customer accounts to identify overdue balances

• Negotiate structured repayment plans and settlement agreements within company policies

• Monitor payment commitments and follow up to ensure timely settlement

• Maintain accurate documentation of all collection activities in the system

• Escalate complex cases when necessary

• Ensure compliance with UAE laws, company policies, and ethical collection standards

• Deliver professional and respectful customer service at all times