1.Provide technical support and assistance to customers regarding the installation, operation, maintenance, and troubleshooting of dental devices.

2.Conduct on-site visits to assess equipment issues, diagnose problems, and perform repairs or replacements as necessary.

3.Collaborate with cross-functional teams, including sales, engineering, and manufacturing, to ensure timely resolution of customer issues.

4.Document all service activities, including customer interactions, equipment repairs, and parts replacements, in accordance with company procedures and regulatory requirements.

5.Stay informed about product updates, technical bulletins, and industry developments to provide accurate information and support to customers.

6.Assist in the development of service procedures, manuals, and troubleshooting guides to enhance service efficiency and effectiveness.

7.Participate in product improvement initiatives by providing feedback from the field and identifying areas for enhancement or modification.

8.Maintain a high level of professionalism and customer satisfaction through effective communication, problem-solving, and follow-up.

Qualifications:

1.Bachelor's degree in Biomedical Engineering, Electrical Engineering, or related field.

2.Proven experience in after-sales service or technical support for dental devices, preferably in an international trade environment.

3.Proficiency in English and any additional languages relevant to the target markets.

4.Strong technical aptitude and troubleshooting skills with the ability to diagnose and resolve complex technical issues.

5.Excellent communication and interpersonal skills to effectively interact with customers, distributors, and internal teams across different cultures and regions.

6.Ability to work independently and manage multiple priorities in a fast-paced, global business environment.

7.Willingness to travel domestically and internationally as required for customer visits, training sessions, and technical support activities