- Install, configure, and maintain desktop operating systems and software applications to ensure smooth user experience and productivity.
- Provide first-level technical support to end-users, diagnosing and resolving hardware and software issues promptly and efficiently.
- Manage user accounts, permissions, and access rights within Active Directory, ensuring security and compliance standards are met.
- Conduct regular system updates and patches, proactively identifying vulnerabilities and implementing solutions to safeguard company data.
