Job Summary:We are seeking a dedicated and detail-oriented E-Commerce Assistant to join our team. The E-Commerce Assistant will be responsible for supporting the day-to-day operations of our online store. This includes managing product listings, processing orders, handling customer inquiries, and assisting with marketing efforts to drive traffic and sales.
Key Responsibilities:
- Product Management : Create, update, and manage product listings on various e-commerce platforms.
Ensure product descriptions, images, and prices are accurate and up-to-date.
Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
- Order Processing: Process and fulfill customer orders promptly and accurately.
Coordinate with the shipping department to ensure timely delivery of products.
Handle returns and exchanges according to company policies. - Customer Service: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Resolve customer issues and complaints, ensuring customer satisfaction.
Maintain a positive relationship with customers by providing excellent service.
- Marketing Support: Assist in the creation and execution of digital marketing campaigns, including email marketing, social media, and promotions.
Analyze sales data and customer feedback to identify trends and opportunities for improvement.
Support the development of content for the company’s website and social media channels.
- Administrative Duties: Perform routine administrative tasks such as data entry, reporting, and record-keeping.
Assist in the development and implementation of e-commerce policies and procedures.
Support the E-Commerce Manager with various tasks as needed.
