Responsible for receiving, processing & confirming COD customer orders in system after confirming availability with Supply Chain.
Monitor backlog orders and inform, follow up status with demand planner and supply planners
Follow- up on the entire supply chain process to ensure timely supply of products to customers, Handling of customer complaints process until customer satisfaction.
Preparing Orders & stock requests to branch based on customer orders.
Planning and preparing quarterly forecasts.: To ensure to have enough stocks to achieve sales target. For fast moving items ensuring we have 4 months buffer stock to serve customer orders.
Monthly Site Intelligence Promotion inline with HO analytics report- Special promotion to boost sales using site intelligence data. This is to get an update what products or categories customers are viewing the most.
Listing/Stock out Gap Tracking/ Analysis: To Ensure that all items need to list in each portal are taken care of. If items are not live/ inactive in website then informing the concerned team to take appropriate action.
Identify and Explore Potential Ecom Beauty Ecom player in the region for online partnership.
Keep the line manager aligned on for formal collaboration and agreement terms.
Share New Product Listing update with the online partner periodically and push product listing
Partner Site Product Listing verification and correction : New Stocks Image/A+Content Correction.
Prepare Partner Site Product visibility marketing plan and sales analysis
Prepare Partner SlowMoving/Non Moving SOH inventory and propose clearance plan.
PrePare Sell-in and Sell Out proposal for partner aging inventory.
Preparing Monthly Promotion - To boost sales e-commerce site
