In my job, I am accountable for:

•Proficient in optimizing system performance and testing programs in a controlled environment before deployment in the live (Production) environment. Offers support and troubleshoots issues for business systems in collaboration with service providers.

•Reviews and documents user guides for business systems, standard operating procedures, and meeting minutes with end-users and service providers. Cultivates and sustains relationships with key stakeholders to ensure compliance with IT Security policies and protocols.

•Collaborates, interacts, and coordinates with employees at all levels, from developers to board members, across the company's global operations.

•Demonstrates effective communication, negotiation, and problem-solving skills when engaging with technical and professional staff, senior IT management, company leadership, and various user communities.

•Translates business requirements into system configurations and setups.

•Conducts systems analysis to identify, diagnose, and resolve complex issues arising from system interactions. •Collaborates in virtual team environments spanning global time zones.

•Applies expertise in Oracle Hyperion Planning & Budgeting.

•Identifies and reports security events or potential risks in accordance with the organization's information security policies.

•Proficient in the implementation of information security practices.

•Delivers information and responds to inquiries from managers, showcasing the ability to communicate, discuss, and negotiate effectively with technical and professional staff, senior IT management, company leadership, and diverse user communities.

•Alternates for colleagues when requested by the management

•Processes any cross training as mandated by the line

•Performs any duty assigned by the line

•Comply with Health, Safety and Environment regulations and working practices of KDD and the State of Kuwait when carrying out duties