Bachelor's or Associate's degree in Printing Technology.
Knowledge of print estimating software.
Excellent communication and customer service skills.
Ability to perform accurate calculations.
Strong problem-solving abilities.
Organizational and multitasking skills.
Ability to work independently and as part of a team.
Ability to meet deadlines and work under pressure.
Accuracy and Productivity — Job tickets must be consistently accurate and presented timely to production.
Quality of work performed — The quality of work performed will be consistent with company direction and supportive of the goals set forth.
Professional attitude and great communication skills – This position will support Corporate direction and communicate professionally both verbal and written to internal and external customers.
Customer satisfaction — This position will promote an ever-increasing high level of customer satisfaction and be proactive with projects that will attain this goal.
Contributes to Positive Morale –This individual will convey a positive attitude to all they come in contact with on a professional level and will encourage others to have positive attitude.
Development of skills — Will establish goals for professional improvement consistent with goals established by Production/Scheduling Supervisor.
Good attendance and reports on time — This position requires promptness of time with respect to being available during regular business hours and often before or after to achieve the goals of this position.
Contributes to the Quality System — Participates as a key member of the account management team and must contribute to the continuous improvement of the Quality System
A strong background in a printing environment with previous customer service experience a plus.
Must also have excellent customer service skills.
Detail oriented and highly organized self-starter.
Problem solver with excellent communication skills and able to work in a fast-paced environment on a team or independently.
Microsoft Word and Excel experience required.
Previous knowledge of Monarch/Hagen considered a plus but not required.
Problem resolution and prevention — Will be proactive in prevention of issues with respect to customer service. Will respond to problem resolution positively and timely.
