Job Summary:

We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency.

Key Responsibilities:

Operational Management

• Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.
• Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.
• Implement and maintain standard operating procedures and policies.

Sales & Revenue Generation

• Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.
• Track and analyze sales performance .
• Upsell services and retail products and train team members on effective sales techniques.
• Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.

Team Leadership

• Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.
• Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.
• Motivate and coach the team to deliver exceptional service and exceed sales goals.

Customer Service

• Handle guest concerns and feedback professionally to ensure high satisfaction.
• Maintain a strong presence on the spa floor to interact with guests and oversee service quality.

Budget & Inventory Management

• Manage the spa budget, control costs, and ensure profitability.
• Oversee inventory and ordering of supplies and retail products.

Requirements:

• Proven experience as a Front Desk Manager or similar leadership role in a luxury spa or hospitality setting.
• Strong sales acumen with a track record of meeting or exceeding targets.
• Excellent leadership, communication, and organizational skills.
• Knowledge of spa services, wellness trends, and retail operations.
• Ability to work flexible hours, including weekends and holidays.

Key Performance Indicators (KPIs):

• Achievement of monthly/quarterly/yearly sales targets.
• Customer satisfaction and retention rates.
• Retail product sales per client.
• Staff productivity and performance.
• Operational cost control and profitability.

Preferred Qualifications:

• Degree or diploma in Hospitality, Business Management, or Spa Management.