We are Hiring!!,

We are looking for GNOC L1 Engineer to join our company

Roles & Responsibilities:

1. 24x7 remote proactive network and services surveillance

2. Incident management (ticketing, escalation, coordination with 3rd parties)

3. Proactive incident management (SOPs, KPIs for fault reporting)

4. 1st level technical support (alarm analysis, troubleshooting, bandwidth utilization, traffic trends analysis)

5. Change management, SLA monitoring/reporting

6. Experience in managing incidents for submarine cables, backhaul, internet, and IPLCs

7. Customer circuits inventory management

8. Node uptime/availability monitoring

9. Routine network system health and environment (temperature, power) check and backup activities

10. Excellent experience with PRTG, Zabbix and Observium monitoring tools, alerting and ticketing systems, etc.

11. Excellent experience for making and validation of SOPs for incident, problem, availability, capacity, configuration, performance, SLA, change and service delivery management.

12. Familiar with various transport technologies, including IP/MPLS, xWDM, Carrier Ethernet, SDH and fiber infrastructure