The ICT engineer is responsible for the design, implementation, and maintenance of telecommunications systems (Avaya) within the organization. This also involves managing the network infrastructure, optimizing network performance, and ensuring seamless unified communication across various departments and locations.

•Design, implement, and maintain the organization's Avaya telecommunications infrastructure, that interfaces with wired and wireless networks, voice systems, and data communication systems.
•Configure and maintain voice communication systems, such as Avaya PBX (Private Branch Exchange) systems, VoIP (Voice over Internet Protocol) networks, and Unified Communications (UC) platforms.
• Perform capacity planning to accommodate the organization's current and future telecommunication needs.
•Monitor network traffic and implement Quality of Service (QoS) measures to prioritize critical applications and ensure optimal bandwidth utilization.
•Collaborate with vendors to procure and implement voice and data communication equipment, ensuring compatibility and adherence to industry standards.
•Lead telecommunication projects, including system upgrades, network expansions, and technology (SaaS / PaaS) migrations.
•Collaborate with internal stakeholders, such as IT teams and business units, to understand requirements and align telecommunication solutions with organizational goals.
• Maintain accurate documentation of network configurations, system diagrams, of telecommunication infrastructure.
•Prepare regular reports on telecommunication-related metrics.
•Manage telecommunications contracts, service level agreements, and vendor relationships.
•Comply with Health, Safety and Environment regulations and working practices of KDD and the State of Kuwait when carrying out duties