1. Handle Technical Support Requests from End-Users, Troubleshoot and resolve hardware and software networking issues.

2. Use Help Desk software to manage and track support Tickets, System access, and account management.

3. Diagnose and fix connectivity issues and communicate effectively with users to understand their issues.

4. Ensure timely resolution of support tickets and follow up with users to confirm resolution.

5. Configures, Servers, Storage, and other core infrastructure components.

6. Collaboration with Vendor and third-party support

7. Collaborate with other IT teams to escalate and resolve complex technical issues.

8. Stay up to date with industry trends and technologies to provide proactive support and recommend improvements.

9. Assist in the procurement and deployment of IT equipment and software.