Job Purpose

Provide first-level technical support to users by troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations.

Key Responsibilities

Technical Support

• Provide L1 support for desktops, laptops, printers, and basic network issues

• Troubleshoot hardware, software, and connectivity problems

• Install, configure, and maintain systems and applications

User Support

• Respond to IT support requests via ticketing system, email, or phone

• Assist users with login issues, password resets, and system access

• Ensure timely resolution of user queries

System Maintenance

• Perform regular system updates, patches, and antivirus checks

• Maintain IT assets and inventory records

• Assist in system backups and data recovery processes

Documentation

• Log and track issues in the helpdesk system

• Maintain documentation for troubleshooting steps and solutions

Coordination

• Escalate complex issues to senior IT staff

• Coordinate with vendors for hardware/software support

Requirements