- Providing remote support for our customers (Microsoft OS)
- Working through tickets on our Salesforce CRM system
- Answering inbound support calls
- Ensuring systems are secure and updated
- Resolving Windows 7/10/11 and Mac OS software issues
- Resolving issues with connected devices, printers, scanners etc
- Maintaining and monitoring customers network and backup using the RMM
- Providing excellent customer service
- Working to SLA’s