- Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime.
- Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.
- Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.
- Document and track support requests in a ticketing system, ensuring transparent communication and follow-up on outstanding issues.
- Assist in the setup and configuration of IT equipment for new employees, facilitating smooth onboarding and productivity from day one.
- Stay updated on industry trends and emerging technologies, enhancing personal expertise and the overall capability of the support team.
- Collaborate with the IT team to implement continuous improvement strategies, contributing to an evolving support ecosystem.
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