- Provide remote and on-site support for installation and configuration of IT equipment, ensuring compatibility with existing systems.
- Maintain detailed documentation of support requests, resolutions, and system configurations for continual improvement and knowledge sharing.
- Assist in the setup and management of network infrastructure, including switches, routers, and firewalls, to ensure secure and efficient connectivity.
- Monitor system performance metrics and proactively address potential issues before they escalate to critical failures.
- Collaborate with other IT teams to implement software updates and patches, ensuring all systems are up-to-date and secure.
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