ABOUT THE ROLE The purpose of our Key Account Director role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
• Develop and implement a customer-centric business development strategy • Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs • Lead the service team in delivering excellence in customer-centric service • Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly) • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization • Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions • Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions • Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution • Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services
