Testing & Diagnostics

• Perform thorough hardware and software diagnostic testing on incoming used and refurbished laptops

• Identify faults, failures, and defects including screens, keyboards, batteries, ports, storage, and system boards

• Use diagnostic tools and software to assess and document the condition of each device

• Grade devices accurately according to condition and functionality

Preparation & Refurbishment

• Clean, repair, and prepare laptops to a resaleable standard

• Replace or upgrade components as required — including RAM, storage drives, batteries, and screens

• Perform BIOS configuration, OS installation, and software setup as needed

• Ensure devices are securely wiped and data-sanitised in line with best practice

Quality Control

• Carry out final quality control checks before devices are approved for sale or dispatch

• Maintain consistent grading and quality standards across all processed stock

• Flag and quarantine devices that do not meet required standards

• Keep accurate records of device condition, work completed, and QC outcomes

Workshop Operations

• Organise and maintain a clean, well-stocked, and efficient workshop environment

• Manage spare parts inventory and flag replenishment needs

• Support the breakdown and component extraction of end-of-life devices

• Work efficiently to meet processing targets and turnaround times