Responsibilities:

Reviewing, processing, and contacting customers to finalize cases related to Ongoing due diligence, making sure that proper documentation is provided, and thorough due diligence is conducted.

Send ODD form and requirements to customer on registered email address after the Gap assessment.

Collect documents and information for ODD from customer via email or physical (via branch).

Review ODD form and assist the customer to fill the form accurately for e.g. (Transaction details, annual turnover, FATCA details & Supplier’s & Project’s name)

Verify Trade License, Certificate of Good standing, Memorandum of Association, Emirates ID, customer signature and other support documents via online.

Call the customer for confirmation before uploading the documents in BPM system (if documents received via email)

Ture copy stamp is required on Emirates ID (if documents received physically / Branch)

Upload the document in BPM with additional remarks.

Handle all received and allocated emails.

Ensure to update the tracker sheet on time accurately.

Ensure to achieve monthly set targets by management.

Ensure that cases are handled as per SOP and have less than 3% discrepancy % (cases returned from Checker).

Handle additional tasks assigned by the supervisor or deputy with high dedication.