Oversee daily operations and manage a team of technicians to ensure efficient workflow and service delivery.
Assign tasks and monitor progress to ensure all maintenance tasks are completed on time and to a high standard.
Perform home maintenance services where required for the business to meet client needs and maintain service standards.
Quality Control
Conduct regular inspections and quality checks to ensure all work meets company standards and client expectations.
Address any issues or defects promptly and implement corrective actions to prevent recurrence.
Team Management and Training
Provide training and support to team members to enhance their skills and ensure they are competent in performing their duties safely and efficiently.
Conduct performance evaluations and provide feedback to help team members improve and grow within the company.
Client Coordination and Customer Service
Coordinate with clients to schedule services and ensure excellent customer service.
Address client inquiries, concerns, and complaints promptly and professionally.
Maintain detailed records of services performed and communicate with clients about the status and outcomes of maintenance tasks.
Purchasing and Inventory Management
Oversee the procurement of tools, equipment, and materials required for maintenance tasks.
Manage inventory levels to ensure the availability of necessary supplies while controlling costs.
Establish relationships with suppliers and negotiate contracts to secure the best prices and terms.
Sales and Marketing
Collaborate with the sales and marketing team to promote home maintenance services and attract new clients.
Provide input on marketing strategies and participate in promotional activities to increase brand awareness and sales.
Develop proposals and estimates for potential clients and follow up on leads to convert them into contracts.
Safety and Compliance
Implement and enforce safety regulations to ensure a safe working environment for all employees.
Conduct regular safety training and drills to ensure team members are prepared for emergencies.
Maintain compliance with local, state, and federal regulations related to health and safety.
Communication with Security and Local Authorities
Liaise with security personnel to ensure the safety of the worksite and prevent unauthorized access.
Communicate with local authorities regarding permits, inspections, and other regulatory requirements.
Respond to any incidents or emergencies in coordination with security and local authorities to ensure a prompt and effective response.
Transportation
Safely transport technicians and equipment to various job sites, ensuring timely arrivals and departures.
Plan and optimize routes to minimize travel time and fuel consumption.
Vehicle Maintenance and Inspections
Conduct regular vehicle inspections to ensure the vehicle is in good working condition.
Report any maintenance or repair needs to the Manager immediately.
Perform minor vehicle repairs and maintenance tasks with assistance of the technicians, such as checking fluid levels, tire pressure, and battery health.
Maintain with assistance of the technicians the cleanliness and good condition of the company vehicle, both interior and exterior.
Ensure the vehicle is stocked with necessary supplies and equipment.
