Provide technical support to a business or an organization's employees and train non-technical workers on the point-of-sale information systems. Technical support agents have the skills to set up and install point-of-sale equipment and make most repairs.
Need to train merchant employees on how to use new point-of-sale hardware. This includes using application software, operating printers and even providing instructions on how to do various transaction related functionalities.
Initiate focused merchant site visits for quality checks and retraining as per the business need.
Have the responsibility to support the day-to-day operations of a point-of-sale network. Their job is to make sure that network systems keep communications and POS transaction related information flowing smoothly.
Select the required point-of-sale hardware and software for specific applications and organize the installation. Do any required maintenance, fix any network problems and upgrade point-of-sale systems.
Install Point-of-sale back-up software to restore data in the event of power outages.
Regular updating and management of Point-of-sale and SIM card inventory, update terminal inventory registers, management of telecom provider’s subscriber identity module inventory.
Prepare management information system to track the progress on point-of-sale installations and technical support calls and stock movement.
Conservation of GPRS POS network 99.9% of the times and proactively coordinating with the NOC/Ooredoo technical support team for resolution as and when the connectivity issues are reported by the technical team, Call Centre and Merchants
Amenable to POS terminal update request from internal and external stakeholders
Supporting the merchant requirement on daily POS stationary requirement and achieving the set TAT
Merchant training for card acceptance process, merchant fraud training, new product process training
Ensuring maximum brand visibility in merchant locations where the merchant allows to display commercial bank promotional material or card acceptance branding material.
POS spot check on terminals, also positive approach towards inactive terminal management with the help of relationship
