Provide L2 support for Microsoft 365 applications (Exchange Online, SharePoint Online, Teams, OneDrive).

• Have knowledge of power shell scripting to automate the work.

• Manage end-to-end user onboarding/offboarding:

o Create user accounts and configure access.

o Coordinate with the L1 team for device provisioning.

o Deliver basic training to end users.

• Track Microsoft 365 and other licenses company-wide.

• Understand Azure, AWS, and Oracle Cloud.

• Manage and troubleshoot user accounts in Microsoft 365 and on-premises Active Directory.

• Assist with user provisioning, de-provisioning, and licensing in Microsoft 365.

• Implement and maintain security protocols (MFA, Conditional Access).

• Monitor system performance and escalate complex issues with the L1 team.

• Create and maintain documentation and troubleshooting guides.

• Conduct user training on Microsoft 365 features.

• Stay updated on Microsoft 365 and Active Directory developments and suggest improvements.

• Participate in Microsoft 365 enhancement projects.

• Track group policies and implement best practices.

• Create knowledge base articles for the L1 support team.

Qualification:

• Bachelor’s degree in Computer Science, IT, or a related field.

• 5+ years of experience in Microsoft 365 Administration or L2 support, with experience in on-premises Active Directory.

• Strong knowledge of Microsoft 365 administration and security features.

• Proficiency in on-premises Active Directory management.

• Familiarity with PowerShell for management tasks.

• Excellent troubleshooting and communication skills.

• Relevant Microsoft certifications preferred.