We are seeking a proactive and guest-focused Night Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

• Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
• Oversee day-to-day operations, Shifts, particularly during peak hours, and ensure smooth coordination across departments.
• Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
• Handle escalated guest issues with professionalism and empathy.
• Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
• Prepare and monitor accounts ensures correct account procedures are followed.
• Assist in training and mentoring staff to uphold the highest hospitality standards.
• Manage VIP guest, ensuring personalized service and attention to detail.
• Ensure compliance with hotel policies, procedures, and standards.
• Prepare shift reports and communicate relevant details to the management team.
• Managing the Club Lounge and VIP guests as required.