About the Job :
As a Retail Customer Care Agent, you will be responsible for assisting customers through multiple
communication channels, including voice (phone) and non-voice (email, chat, ...) interactions. Your primary goal is to provide exceptional support related to After-sales booking flights, hotels, and other
travel-related services, ensuring a satisfying customer experience.
Responsibilities :
Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after sales part.
Handle queries, complaints, and requests via phone, email, chat, and other channels.
Assist customers with modifying reservations for flights, hotels, and associated services.
Maintain a professional and positive attitude while interacting with customers.
Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
Accurately record and maintain customer information, including booking details and communication
history, in the customer relationship management (CRM) system.
Ensure compliance with data protection policies.
Work closely with other departments to provide end-to-end solutions for customers.
Assist colleagues during peak periods or high workloads.

Profile Requirements:
Maximum Age 32 Years old.
V.Good up to Excellent command of English. GDS experience is a plus (Amadeus / Galileo).
Tourism background.
CS experience is preferred.
Grads only are welcome to apply.
Interpersonal skills.
Communication skills.
Customer service orientated.
Active listening skills.
Problem-solving skills.
Negotiation skills.