Politely welcome patients that walk into the Pharmacy.

• Attend all phone calls in pharmacy and responding to customer inquiries about medications,

prescriptions, and pharmacy services.

• Answering calls promptly and professionally, providing information or directing calls to

appropriate staff members.

• Assisting customers with general information about prescriptions (Approval Status)

• Referring patients to the pharmacist or technician if detailed or specific medication

information is required.

• Ensure that patients/visitors receive a token number at the start to manage the patient flow

in the Pharmacy.

• Make sure patients always receive satisfactory service.

• Communicate with the internal team to update all patients about their prescription’s status.

• Communicate clearly and concisely with colleagues and patients using a respectful tone.

• Answer questions and give information based on knowledge of hospital or department and

organization regulations.

• Actively seek customer input on their needs, requirements, preferences and feedback.

• Respect patient’s right to confidentiality.

• Help ensure customer requirements or expectations are met through the effective use of

communication or feedback channels in accordance to company policy and procedures.

• Understand and work according to corporate policies and procedures