PMO Job Description

Industry Expertise

• 15+ years of experience in the IT industry, preferably within service-based IT organizations.
• Strong understanding of industry trends and best practices to drive operational excellence.

Program & Project Management

• 5+ years of proven expertise in managing large-scale programs with teams of 40+ employees.
• Experience in Digital Strategy & Transformation project delivery and management.
• Strong leadership in hybrid project management (Manual + Automation) with exposure toAgile and DevOps testing methodologies.
• Expertise in stakeholder management and Agile delivery with a focus on efficiency and adaptability.

Test Life Cycle Automation & Process Management

• Proven ability to leverage automation for enhanced quality outcomes and test efficiency.
• Hands-on experience with various SDLC models (Agile, Waterfall, Hybrid-Agile) and best practice integration.
• Proficiency in risk management, dependency resolution, and fostering a positive approach to project execution.

Domain Knowledge

• Strong expertise in Banking domains, including Retail Banking, Corporate Banking, Channels, and Payments.
• Deep understanding of financial sector workflows and regulatory requirements.

Tools & Metrics

• Experience managing Agile project metrics using JIRA and Microsoft Azure DevOps.
• Awareness of automation frameworks and API integrations.

Customer & Stakeholder Management

• Proven ability to manage Indian and international clients (minimum of 3 engagements preferred).
• Delivered high customer satisfaction (CSAT) scores through strategic relationship management.

Cross-Service Expertise

• Broad exposure to multiple domains and end-to-end project lifecycles, covering Functional, Performance, and Security testing.

Behavioral & Soft Skills

• Exceptional communication and negotiation skills.
• Strong stakeholder management and ability to influence client decisions.
• Effective time management and collaboration to drive project success.

Data Competency

• Strong grasp of data analytics, senior management reporting, and data visualization.
• Ability to provide actionable insights for informed decision-making.