Manage and nurture relationships with existing clients.
• Identify opportunities for account growth and cross-selling additional IT solutions.
• Serve as the main point of contact for client inquiries and issues.
• Provide in-depth technical knowledge of products and solutions.
• Develop and implement effective sales strategies to meet and exceed sales targets.
• Collaborate with internal teams to understand customer requirements.
• Assist in developing customized solutions that meet client needs and business objectives.
• Conduct solution demonstrations and presentations to prospective clients.
• Explain complex technical concepts in a clear and understandable manner to non
technical clients.
• Leverage IT technical knowledge to understand and address client needs.
• Provide technical insights during sales pitches and negotiations.
• Stay updated on the latest IT trends and technologies to better serve clients.
• Address customer inquiries and technical concerns promptly.
• Prepare and present detailed technical proposals and documentation.
• Collaborate with internal teams to ensure proposals are feasible and cost-effective.
• Provide technical support during POC and pilot phases.
• Analyze results and gather feedback to refine solutions.
• Build and maintain strong relationships with customers and partners.
• Act as a trusted advisor to clients, providing technical guidance and support.
• Assist in preparing educational materials, including manuals, guides, and presentations.
• Research and analyze competitor products and solutions.
• Identify key differentiators and strengths of your solutions.
• Provide insights to sales and marketing teams to refine positioning and messaging.
• Contribute to product roadmap and feature enhancements based on customer needs.

Ensure proposed solutions align with client business objectives and technical
requirements.
• Oversee the implementation of IT solutions to ensure client satisfaction.
• Ensure timely resolution of client issues and concerns.
• Maintain accurate records of sales activities and client interactions in CRM systems.
• Prepare and present regular sales reports and forecasts to management.
• Negotiate contract terms and pricing with clients.
• Secure and close sales deals, ensuring mutual satisfaction and long-term relationships