The purpose of this position is to exercise effective QHSE leadership, and to plan, develop and manage the activities of the Quality, Health, Safety & Environment (QHSE) Department to meet all legal, certification, performance, stakeholder and other relevant requirements placed upon the Dubai Metro O&M, Dubai Tram and associate contracts under the authority of RTA.

MAIN RESPONSIBILITIES

• 5 years of specific QHSE management experience within the rail industry.
• Lead the development of the safety, quality and environmental management systems within the line departments.
• Coordinate certification processes with relevant external bodies.
• Audit and inspect the operations and maintenance activities to determine the effectiveness of, and compliance with, the organization's policies and management systems.
• Prepare reports and statistics on the performance of the O&M organization per the agreed targets and KPI’s;
• Provide strategic direction, planning, and managing the development and implementation of policies and procedures for the continuous improvement of quality processes, reduction of environmental health and safety liabilities associated with passengers, employees and the environment.
• Lead in identifying process improvements, internal/external communication and awareness on QHSE issues, setting appropriate QHSE accountabilities, analyzing QHSE assessments and ensuring compliance with applicable legislation, regulations, consensus established industry standards, and company policies.
• Review and interpret current and future QHSE demands in connection with business requirements and pending legislation.
• Monitor performance and work flows, maximize the utilization of resources, and identify and implement cost effective strategies to improve safety and quality of service, minimize environmental impacts and encourage sustainability.
• Establish the process for accident and incident reporting and investigation.
• To assign the Senior Safety Manager as his deputy, to act on his behalf during their absence.
• Ensures that Line Managers take ownership for the competence of their teams.
• Review con-conformances raised against the department regularly and assign resource to close out overdue Non-Conformances (NCs) within agreed timescales.
• Lead, manage and motivate the team, including coaching departmental Managers.
• Complete annual and mid-year appraisals and identify any sub-standard performance or behavior and ensure corrective action through employee development plans.
• Ensures the performance review process within their departments is managed consistently and effectively and provides advice and guidance to Line Managers in dealing with difficult situations.
• Own departmental succession and development plans.
• Ensure that their teams understand how they contribute to departmental and organizational goals.
• Comply with all Keolis MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures
• Perform and carry out other duties as instructed / directed by the Managing Director.
• Technical, Financial and People Accountabilities
• Manage the QHSE Department to ensure outputs delivered are to an appropriate standard on time and within the allocated budget

STRATEGY AND PLANS

• To develop, agree and manage a robust strategy and annual plans for the contract/s to meet the contractual requirements and business targets.
• To contribute towards developing the strategy of the parent organization.
• To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports.
• To focus on the future direction of the contract, to include implementation of continuous improvement initiatives, and strengthen the customer relationship to enable the success of future rebids.

GROWTH AND FINANCIALS

• To ensure a business development strategy is in place, to deliver the contract/s growth aspirations in line with the commitment, including ad-hoc additional challenges.
• To ensure effective financial management is in place to achieve turnover, profit and cash targets, and to meet corporate and legal requirements.
• Support the organic growth of the business by providing expertise and leadership to rebids in own area.

CUSTOMERS AND MARKETS

• To represent Keolis MHI when meeting with the customers, stakeholders, the financial community and the public in order to enhance reputation and foster a partnership approach to relationships.
• To lead customer service excellence and a continuous improvement culture, so that the business remains at the leading edge of service delivery and value.
• To develop an excellent relationship with the contract/s customer/s, to anticipate future needs and continue to deliver QHSE improvements for Keolis MHI.

ORGANISATION AND PEOPLE

• To provide leadership to the business such that employees understand and have input to the plans, as appropriate, and are motivated to achieve their objectives.
• To recruit, professionally manage and develop the contract/s management team, and ensure that the team is operating in accordance the Keolis MHI culture.
• To ensure that the contract/s is/are optimally structured, managed and populated including leveraging shared service facilities as appropriate.
• To ensure that a best practice framework is in place for the delivery of the contract/s using processes, procedures and systems which are aligned with those of the company.
• To ensure appropriate corporate governance is in place to comply with health, safety and other legal requirements upon the business and ensure that CR is delivered effectively.
• To reward the team, aligned to market rates, and recognize people for delivering great service, including nominating worthy candidates for appropriate recognition of commendations/awards.