Roles & Responsibilities
- Coordinates with clinicians and/or other clinical staff for gathering information/documentation for submission.
Liaises with Insurance Companies/TPAs for submitting, resubmitting, and replying queries raised by Insurance Companies/TPAs efficiently. - Knowledge in pronouncing and understanding medical terminologies.
- Demonstrate strong attention to details and ability to multitask within the fast- paced, high-pressure work environment.
- Manage and track approval/denials/queries and inform clinicians and patients about the requested service(s) status.
- Prepares cost estimation accurately for approvals as per the agreed terms.
- To maintain an active database of the instructions/communication about Insurance Companies/TPAs from RCM Office.
- Practices professional telephone etiquette both internal and external stake holders while making claim inquires and quickly resolving any patient complaints and concerns.
- Provides aid to Front Desk Staff regarding Insurance Protocols and Coverage.
- Knowledge and ability to adopt/utilize computer-based applications and Microsoft Office.
- Maintains strict confidentiality related to medical records and other data.
- Procuring, Validating, and sending all the required information and documents while requesting preapproval from insurance companies through email, fax or online portals.