Role Summary:

The RCM/CDI Trainer is directly responsible for batch-wise new recruit training and the planning/execution of training programs for existing RCM and CDI specialists, operating under the supervision of the Training Manager. The role requires the ability to develop training content for both new hires and internal staff, and to coordinate with multiple team leaders to understand organizational knowledge gaps and subsequently design targeted training solutions.

Primary Responsibilities:

• Training Delivery & Assessment: Primarily responsible for training and observing RCM/CDI staff performance against established objectives and recommending focused skills enhancement as needed.
• New Hire Training: Train new recruits on general RCM principles, CDI methodologies, Qatar-specific billing regulations, documentation requirements, and appropriate client guidelines.
• Skill Alignment: Coordinate with Team Leads to ensure appropriate allocation of RCM/CDI staff to projects based on their specific skill sets and training outcomes.
• Gap Analysis & Refresher Training: Proactively work with Management, Quality, and Rejection Analysis teams to identify knowledge gaps and develop necessary refresher, focused, and cross-training programs for existing staff.
• Content Development: Develop general training modules, instructions, checklists, and visual aids specific to RCM and CDI.
• Compliance Updates: Remain constantly updated on the various process specifications and regulatory changes within the Qatar healthcare RCM environment.
• Documentation Management: Amend and revise RCM/CDI training programs based on client and regulatory updates. Maintain frequently updated training materials informed by quality reports, rejection analysis, and operations feedback.
• Record Keeping: Maintain organized log(s) of all training conducted and monitor progress using Training Need Analysis (TNA) feedback and assessments.
• Performance Improvement: Develop structured action plans for bottom performers based on quality reports and ensure they successfully ramp up during their learning curve.
• Methodology: Utilize a variety of training methodologies, techniques, and learning tools to maximize the effectiveness of training programs.
• Team Development: Conduct specialized training and knowledge checks (Quiz programs) for RCM/CDI auditors, quality analysts, and team leads.
• System Alignment: Participate in rules engine modification discussions and update training manuals accordingly to reflect system logic and process changes.

Key Performance Indicator (KPI):

• Training Efficiency: Deliver training confidently and manage batches efficiently with high trainee satisfaction scores.
• Production Readiness: Produce quality RCM/CDI specialists and assist in Operations Ramp up/Go-Live readiness within the agreed-upon timeframe.
• Proactive Training: Proactively identify RCM/CDI training needs within the organization and design and implement new training programs every quarter.
• Documentation Compliance: Develop, maintain, and ensure all training manuals and records related to delivery meet both internal quality standards and external audit (e.g., client, regulatory) standards.
• Attendance/Commitment: Maintain unplanned trainer absence within 3% per month.