Greet and welcome guests and visitors with a positive attitude. Answer, forward, and screen phone calls professionally. Provide accurate information in person, over the phone, and via email. Schedule and confirm appointments while maintaining organized calendars. Copy and file all documents received from branches. Handle incoming and outgoing emails efficiently. Prepare reports and presentations as required. Manage executive schedules, including booking travel and coordinating meetings. Draft, proofread, and distribute correspondence. Take minutes during meetings and ensure accurate records are kept. Handle confidential information with discretion.