- Answer calls professionally.

- Respond to customer inquiries with regards to banking products and services.

- Research required information using available resources.

- Handle and resolve customer Internet Banking inquiries and general complaints

- Complete call logs

- Route service requests to appropriate departments

- Capture every mandatory information with accuracy while raising service requests

- Provide customers with product and service information and route calls to appropriate resources

- Provide precise and accurate information to customers

- Follow up with customer calls where necessary

-Adherence to standard work procedures while handling customer calls

-Comply to information security and data privacy policies