• Receive the customer and engage with the customer to understand the customer’s requirement.

• Introduce various product offering to the customers and facilitate customer’s buying decision.

•Prepare the estimate of the products selected and completing the sales transaction through PDA Device.

• Achieve category wise sales target for the allocated section.

• Promote and enrol customers in Schemes, highlighting and promoting its benefits.

• Supporting customers in scheme opening process.

• Engage children with suitable gifts(balloons, colouring books etc.)

• Understand the queries and complaints from the customer and address with right solution (take support from store leadership wherever required).

• Managing customer experience in the assigned section as per established guidelines, support in all after- sales queries.

• Identify potential customers and referring them to the store.

• Tele calling (if applicable)- calling up new customers, inviting existing customers and leads for promotional events, campaigns etc.

• Appropriate Packing of Products according to the Product Category.

• Responsible for proper and attractive display of the products at the appropriate counter free from dust and dirt daily.

• Monitor the stock in the section and ensure adequate stock for sales.

• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.

• Report the soldstock in the section for reordering to the sales manager for timely stock replenishment.

• Monitor the dead stock and liaison with the store manager to minimise the same.

• Transfer the stock to the locker at the close of the day;maintain safety of jewelry displayed to customers and communicate promptly to the superiors about any potential theft.

• Adhere to cost saving practices undertaken in the store.

• Providing discounts within one’s limit, obtaining approval from store leadership for further discounting (if any).

• Billing- entering accurate details of customers(Name, Address, Date of birth etc.)

• Support sales team for collection of cash and card transactions from customers.

• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.

• Provide support to the marketing team for potential customer visits and exhibitions Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.