ESSENTIAL FUNCTIONS AND BASIC DUTIES

- Turning Customer Service into Sales

> Anticipates, reacts responsively to, and exceeds customer requirements in a friendly and approachable style, and follows correct procedures quickly and efficiently. Follows brand guidance and information on best sellers to maximize sales. Uses selling techniques to increase average transactional value and overall store turnover. Achieves add-on sales through customer directory, making contact on new ranges/items back in stock.

> Assesses correct customer approach in terms of signals, timing, and style. Assesses customer needs, decides offers, solutions, information to satisfy these. Identifies and initiates opportunities for add-on sales, selling up/down, and potential repeat sales. Decides timing of the closing sale and suited payment methods. Initiates after-sales contact.

- Presentation & Housekeeping

> Actively seeks to maintain and improve store retail standards on the selling floor, service areas, and stockrooms to ensure ease of customer self-selection is maximized/directed towards optimizing turnover. Follows/reacts to best sellers for prime positioning, and keeps count of stock / informs out of stock.

> Gives continuous attention to display / floor areas to improve presentation standards and sales, and takes necessary action within store manager’s guidelines.

> Helps maintain display standards by accepting their involvement in day-to-day cleaning of the store (covering windows, floors, stock, and store equipment).

- Replenishment

> Processes deliveries and stock transfers efficiently in line with company procedures.

> Decides if deliveries are correct against supporting documentation and complete discrepancy reports as required.

- Stock Loss

> Assists across all activities in reducing stock loss by observing all company procedures, including correct utilization of security equipment, vigilance to all areas of risk, and correct completion of all required documentation.

> Decides on levels of potential risk / remains actively vigilant, and takes necessary corrective action and/or notifies store management.