1. Support sales team in preparing quotations, costing, order processing, planning deliveries, coordinating with customers, payment tracking, etc.

2. Preparing presentations and supporting documents to help sales team generate business leads.

3. Seeking internal approvals, ensuring compliance, SOPs and coordinating with logistics for deliveries.

4. Maintain sales records, monitor targets and prepare reports for the senior management team.

5. Attend sales meetings and prepare minutes of meetings, track action plans and feedback.

6. Monitor and organize inventory, prepare sales forecasts and keep the sales pipeline updated.

7. Handling customer queries and complaints, answering emails and attending to phone calls.

8. Maintaining high customer satisfaction levels.

9. Active communication and engagement with sales to ensure that orders are processed promptly.

10. Collaborate with sales team and extend full back-end support to achieve department goals.