Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.

At Ali & Sons, our people are at the center of everything we do. They are engaged, curious and are driven to excellence by a supportive and collaborative environment that recognizes hard work and rewards top talent.

PURPOSE: Manage the showroom activities and resources for both the New and Used Cars departments in an efficient manner.

Responsibilities:

• Monitor KPIs and Team Performance: Track key performance indicators to ensure the team meets sales and customer service goals. Conduct team meetings, provide performance feedback, and support the team to achieve desired results.
• Oversee Sales Plans and Activities: Manage and monitor sales plans and activities to achieve branch targets, including unit sales, trade-in appraisals, deliveries, and customer service index (CSI).
• Implement and Drive Strategies: Cascade and implement set strategies within the team to ensure alignment with action plans and drive their success.
• Assist with Customer Orders and Deal Closures: Help Sales Consultants with customer orders, ensure customers understand and agree with terms and conditions, manage customer queries, negotiate with customers, and assist in closing deals.
• Address Customer Complaints and Resolve Issues: Receive, acknowledge, and resolve customer complaints to maintain high levels of customer satisfaction.