We are looking for Senior Director Payment Operations

1. Team Leadership:

- Lead and manage a team of payment operations professionals.

- Foster a collaborative and results-oriented team culture.

- Provide mentorship, training, and development opportunities for team members.

- Establish performance goals and conduct regular performance evaluations.

2. Payment Processing:

- Oversee end-to-end payment processing, including transaction monitoring, reconciliation, and error resolution.

- Ensure timely and accurate processing of payments while maintaining high standards of quality.

- Develop and implement strategies to handle high transaction volumes efficiently.

3. Compliance and Risk Management:

- Stay updated on industry regulations and compliance requirements related to payment operations.

- Develop and implement risk management strategies to mitigate fraud and other operational risks.

- Ensure all payment activities comply with regulatory standards and internal policies.

- Liaise with legal and compliance teams to address any regulatory changes and ensure continuous compliance.

4. Process Optimization:

- Identify opportunities for process improvement and automation within payment operations.

- Implement best practices to enhance efficiency and reduce manual interventions.

- Drive continuous improvement initiatives to optimize workflows and increase operational efficiency.

- Conduct regular reviews and audits of payment processes to identify and rectify inefficiencies.

5. Vendor Management:

- Manage relationships with payment service providers and other relevant vendors.

- Negotiate and review contracts, ensuring alignment with business goals.

- Evaluate vendor performance and ensure they meet the organization's standards and requirements.

- Identify and onboard new vendors as needed to support business growth.

6. Reporting and Analysis:

- Generate regular reports on key payment performance metrics.

- Analyze data to identify trends, anomalies, and areas for improvement.

- Provide actionable insights and recommendations based on data analysis.

- Present findings and reports to senior leadership and stakeholders.

7. Customer Support Collaboration:

- Collaborate with customer support teams to address payment-related inquiries and issues.

- Ensure a positive customer experience in all payment interactions.

- Develop and maintain a system for handling customer complaints and feedback related to payments.

- Work with the customer support team to improve payment-related processes and customer satisfaction.

8. Technology Integration:

- Work closely with the IT department to integrate and optimize payment systems.

- Evaluate and implement new technologies to enhance payment capabilities.

- Ensure payment systems are scalable and can support future business growth.

- Keep abreast of emerging technologies and trends in the payment industry and integrate relevant innovations.

9. Strategic Planning:

- Develop and execute a strategic plan for the payment operations function in alignment with the company's overall objectives.

- Identify and pursue opportunities for growth and expansion in payment operations.

- Collaborate with senior leadership to define long-term goals and strategies for payment operations.