Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
0 - 1 years
- Act as the first point of contact for users, promptly addressing their IT-related issues and inquiries to ensure a smooth operational flow.
- Diagnose and resolve technical problems related to hardware and software, leveraging a deep understanding of common issues and solutions to minimize downtime.
- Manage and escalate tickets according to defined protocols, ensuring that high-priority issues are prioritized and resolved promptly.
- Document all interactions and resolutions in the ticketing system accurately to maintain a comprehensive record for future reference and analysis.
- Provide user training and support for new systems, ensuring users are well-equipped to utilize technology effectively.