Description:

The Cyber Security Center Operation Manager has direct technical responsibility of the Cyber Security

Center operations. The objective is to monitor and continually improve the service quality and achieve

and exceed the quality and timeliness metrics. The Cyber Security Center Operations Lead coordinates

and leads the response with client response groups. Cyber Security Center operations manager

evaluates the provided SecOps services, monitoring, detection and response services through the

development of periodic reports and dashboard. Supervisory responsibilities include monitoring

performance, coaching for improvement, and providing feedback to CSC team members. Cyber Security

Operations manager adheres to policies and procedures and creates strategies to enhance cyber

security status and drive quality and performance

Responsibilities:

• Lead the Cyber Security Center services and capabilities

• Lead the escalation and response of security incidents

• Lead the escalation and response of SecOps performance and availability incidents

• Drive the request fulfilment and change management process for SecOps

• Drive the response procedures in order to minimize the impact of identified threats and align

them with deployed use cases

• Oversee the activities of the provided service, ensuring that activities of the SecOps and CSC are

performed in according to defined scope, and security best practices.

• Provide information and tactical guidance during incidents

• Evaluate existing technical capabilities and systems and identify opportunities for improvement

• Manage and deliver reports, dashboards, metrics, SLAs, KPI’s

Qualification:

• Excellent people-management skills

• Ability to work in a high stress environment

• Previous experience in managing SOC environment

• Knowledge of SIEM, SOAR and TIP

• Understanding of service-related performance metrics

• Strong analytical and problem-solving skills

• Effective verbal and written communication skills

Experience:

• Between 8 to 15 (6-10 Experience on SOC Manager Role)