Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
Lead, support, and coach team members to achieve company and client objectives.
Develop and deliver monthly activity reports for senior management and service users.
Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
Conduct KPI and SLA inspections, ensuring optimal service delivery.
Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
Identify and address risks related to departmental outputs and escalate issues as required.
