Ensure that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products.
Support store management in ensuring daily operating procedures are followed by all Team Members during shift
Key Responsibility:
Financial Excellence
Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs.
Provides data for producing daily, weekly, and quarterly financial and operational reports.
Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure.
Assist store management with accounting and banking responsibilities. Record and is accountable for store funds while running a shift.
Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.)
Guest Obsession
Welcome, connect with guests, and build lasting business relationships.
Determine guest needs and suggests appropriate product.
Offer guest demonstrations and samples of product, and encourage guest interaction.
handle guest complaints and escalate cases to senior management if the situation warrants
Operational Excellence
assist in placing food and non-food materials requisitions using stock management system
Abide to restaurant operating hours based on venue and legal requirements
Monitor controllable costs and strive to achieve required financial objectives
Build robust partnerships and / or networks with key governmental and business bodies or institutions
Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects
Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels
Periodically assess products performance and recommend new ways to improve current performance, i.e., suggestive selling
Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins
Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates
Follow up cleaning schedules to ensure availing clean and sparkling facilities
Maintain the restaurant official documents and staff files in a safe place
Follow company regulations in handling daily sales and end of day procedures
Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum.
People Management
Conduct “on the job exposures” to interested candidates and answer queries
Acts as a role model, providing guidance and training to store Team Members on all performance expectations.
Ensure all restaurant team members are certified as per brand guidelines
Provide encouragement and support to staff to enhance the right working environment
Compliance
Ensure compliance with company policies and procedures (including health and safety policy), local rules and regulations
