Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems). The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure.

Key Responsibilities

• Provide Level 1 and Level 2 (L1/L2) technical support

• Install, configure, maintain, and troubleshoot Linux servers (Ubuntu Server)

• Monitor system performance and analyze logs to identify issues

• Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA)

• Support MNVR / IoT devices and ensure operational stability

• Perform software and hardware testing and document results

• Prepare clear technical reports for management and stakeholders

• Coordinate with field technicians, factory teams, and external support

• Follow IT procedures, security policies, and quality standards