Make outbound calls to customers for banking product promotions, loan offers, credit card services, etc.

Handle inbound calls related to customer queries, complaints, and requests.

Explain bank products and services clearly and persuasively.

Identify customer needs and suggest suitable banking solutions.

Maintain accurate records of customer interactions in the system.

Follow up with customers to ensure their concerns are addressed.

Meet daily, weekly, and monthly call targets.

Adhere to banking regulations and guidelines while dealing with customers..