BNC Network, the largest & most updated database of GCC construction projects in the Middle East is looking for a proficient & keen Telephone Research Associate to join their growing Research Team.

Who are we?

· We are Techies

We created a unique state-of-the-art SaaS platform to automate lead generation and digitize the project-sales process.

· We are Researchers

We created the region's largest project intelligence database and have held this position since 2004!

· We are Analysts

We present actionable insights from our extensive data through construction analytics and thought leadership reports.

· We are Communicators

We reach over 66,000 business leaders and industry professionals every day.

· We are Enablers

We imagineer new ways to connect entities across the construction industry to transform information exchange on projects.

You will be responsible for:

1.Conducting primary and secondary research to resolve information requests raised by customers

2. Handling live chats initiated by the customers

3. Identify areas of improvement to achieve data quality.

4. Evaluating the data and making recommendations/suggestions required to improve the quality of data received.

5. Participate in taking new initiatives in alignment with business requirements.

6. Building relationships within the industry to streamline project intelligence gathering and to identify projects in the earliest

possible stages.

7. Gathering data from online and other sources.

8. Understanding customer requirements and presenting appropriate solutions

9. Taking overall ownership of customer complaints and queries, and proactively following them through to timely resolution

10. Reporting any issues with BNC products & services to the appropriate department and tracking their resolution

11. Participating in AIR feature testing prior to roll-out

12. Ensuring detailed logs of all interactions with customers are recorded

13. Proactively engaging with customers and the industry to build professional relationships