Sales & Bookings:Sell travel packages, flights, hotels, and tours based on customer needs. Upsell and cross-sell additional services (e.g., travel insurance, car rentals, visa services). Achieve and exceed sales targets.
Customer Consultation:Understand clients' preferences and budget to recommend suitable travel options. Provide detailed information about destinations, visa requirements, and local attractions. Offer advice on best travel times, weather conditions, and activities.
Booking & Documentation:Make reservations for flights, hotels, transportation, and excursions. Process payments and ensure all travel documents (e.g., tickets, visas, insurance) are in order. Handle changes, cancellations, and refunds as per company policy.
Client Relationship Management:Maintain customer records and follow up on inquiries. Build long-term relationships through excellent service and after-sales support. Handle complaints and ensure customer satisfaction.
Market & Product Knowledge:Keep up-to-date with travel industry trends, offers, and promotions. Research and develop competitive travel packages. Collaborate with travel suppliers and negotiate the best deals.
Administrative Tasks:Prepare invoices, travel itineraries, and reports. Maintain accurate records of sales and client interactions. Adhere to company policies and industry regulations.
