• Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
• Be a first point of contact to handle and resolve customer enquiries with accurate information.
• Evaluate problems of the customers and provide logical lasting solutions.
• Identify and escalate issues appropriately and ensure a timely response.
• Ensure best in class customer satisfaction (CSAT)
• Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.
• Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
• Ensure escalations are followed up within specified timeline
• Minimum Diploma Degree /bachelor’s degree

• Minimum 1 years of Contact Centre experience in a Soft Skill driven environment

• Good English language skills required. (Arabic language skills preferred)

• Excellent communication skills both written (Email/Chat) and verbal (Voice)