· To carry out pre diagnosis steps to ensure customer complaints are clearly identified prior to the vehicle entering the workshop.
* To ensure all relevant technical trends are communicated to the Workshop Manager for processing.
* To assist the relevant team members with hands on technical assistance and advice.
* To inform the Workshop Manager of any highly technical faults that may need assistance to repair.
* On occasions will be required to attend outside technical assistance to customers.
* Carry out daily quality control testing as per Toyota guidelines to ensure all performed work is to the highest standard.
* Submit a detailed weekly quality control report to the workshop manager to identify possible trends and training requirements.
* To monitor return work and identify possible trends with repairs and employees
* Report all equipment failures for immediate repairs to the Workshop Team Leader
* Ensure the workshop and workshop equipment is kept to a high standard and cleanliness at all times.
* To monitor the department CSI achievement and implement corrective measures where needed to achieve the department CSI target.
* Identify department training needs and coordinate with the workshop manager to implement individual training plans for each employee inclusive of a department training records.
* To ensure the department SOP are adhered to at all times