Job Description:As a Customer Services Officer at Al Ramoos General Trading LLC, you will play a crucial role in ensuring excellent customer satisfaction and enhancing the company's reputation through your interactions with clients. Your responsibilities will include:Customer Relationship Management:Interacting with customers via telephone, email, and in-person to provide information about products and services.Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.Building strong relationships with customers to foster loyalty and repeat business.Order Processing and Sales Support:Processing customer orders accurately and efficiently.Providing sales support by assisting customers in product selection and offering solutions that meet their needs.Documentation and Administration:Maintaining accurate records of customer interactions and transactions.Handling administrative tasks related to customer accounts, such as updating information and preparing reports.Communication and Coordination:Liaising with other departments to ensure timely delivery of products and services to customers.Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.Achieving Sales Targets:Working towards achieving sales targets and KPIs set by the company.Upselling and cross-selling products to maximize revenue and commission earnings.Requirements:Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.Excellent communication and interpersonal skills.Strong problem-solving abilities and a customer-focused approach.Ability to work independently and as part of a team in a fast-paced environment.Proficiency in using CRM software and MS Office applications.Fluency in English (additional languages may be advantageous).Benefits:Competitive salary (AED 5000-6000 per month) with additional commission opportunities.Opportunities for career growth and development within the company.Health insurance and other benefits as per company policy.