KEY RESPONSIBILITIES / ACCOUNTABILITIESLead the implementation of quality frameworks and standards and related programs (e.g. DGEP, EFQM, ISO, etc.) for SDG.Identify and prioritize SDG's quality programs and initiatives in line with SDG strategic objectives and international best practices.Conduct excellence benchmarking activities for adopting best practices in SDG.Ensure the delivery of Customer Satisfaction surveys and related measurement and analysis and provide comprehensive report to senior management.Strategically plan local and international awards participations for SDG’s with the aim to position SDG as a leader in digital transformation as an entity and individual products.Develop and implement the policy and compliance strategy to identify, develop, formulate and update the required internal and external (Government-wide) policies and standards related to Government Digital Services and delivery channels (websites, Apps, etc)Act as a custodian for all policies and standards, managing the entire end-to-end lifecycle including team formation, drafting, circulation for comments, publishing and alignment and coordination with key internal stakeholdersDevelop improvements plans to Department policies and direct the implementation of procedures and controls covering relevant procedural/legislative requirementsLead and ensure optimization of policies, processes and procedures emphasizing digitization and paperless strategiesLead and ensure involvement and communication with internal and external stakeholders throughout the entire lifecycle of policies and standards Lead and ensure appropriate information and training activities take place to publicize published policies and standards for proper adoption and implementationLead and schedule compliance monitoring program, identifying, assessing, monitoring and reporting all digital compliance risksConduct evaluations and assessments and/or facilitate internal & external audits to measure compliance with published policies & standardsDevelop and oversee control systems to prevent or address violations of digital guidelines and policies by Government entitiesFacilitate requests or queries by Government entities and ensure communication with the concerned function in a timely mannerCollaborate with the Government entities to develop effective action plans to resolve compliance issues or requests raised by the relevant government authorityOversee, maintain, and improve the Dubai Services system and manage, monitor and facilitate Government entities services information providedManage and monitor the Digital Transformation key performance indicators (KPIs) of Government Entities through Dubai ServicesEnsure the implementation of various information security practices and standards to ensure compliance with relevant policies and the protection of Digital Dubai’s data and information in conjunction with the Information Security DepartmentDefining and reporting on Digital Transformation KPIs to concerned stakeholders at the Government level (e.g. Dubai Government Excellence Program, the Executive Council)Continuously evolve the Policy and Compliance operating model in compliance with relevant policies to optimize performance and resource utilizationPrepare and recommend the Quality & Excellence section budget based on benchmarking, insights and analysisMonitor the financial performance of the Quality & Excellence section against budgets to identify and capitalize on potential areas for cost reduction and performance improvement opportunitiesManage daily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindsetProvide management information and insights on all dimensions of Quality & Excellence performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requestsManage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scope and quality)Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are monitored and achieved during the course of the yearTake ownership of his/her own learning agenda by identifying development needs and address these gaps with an individual development plan, detailing the appropriate actions to be taken, in consultation with the reporting managerStrive to achieve the highest levels of proficiency on all the competencies and skills required to perform the roleKeep abreast of relevant professional/industry developments, new techniques and current topics through continued education and professional networksMINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLSBachelor’s degree in Business Administration, Strategic Management, Industrial Engineering or equivalentProfessional certification in Strategic Planning such as CSBPP (Certified Strategy and Business Planning Professional), SPP (Strategic Planning Professional) or equivalent preferred8 -10 years of relevant experience in Policy Development and Compliance4 years in position of progressively increasing managerial responsibilitiesUAE experience with government / semi-government organizations and/or multinational companies is preferredPolicy and compliance principles and processesStatistical analysis techniques and practicesFluent written and spoken Arabic and English essentialAdapts style and uses persuasion in delivering messages where issues may be complex, audience perspectives may be divergent, or information may be non-routine in natureBudget SupervisedOperational Expenses (AED)Capital Expenses (up to AED)Projects Budgets (AED)Major interactions with All Digital Dubai entities.Major interactions with external Government agencies, Regulatory authorities, External agencies, external auditors
