The Quality Assurance Auditor is responsible to the Quality Assurance Team Leader for assurance of the appropriate regulatory, statutory and business requirements. The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications. The post will be established in Qatar at a suitable time to support establishing and managing an Audit Schedule compliant to the Continuing Airworthiness Regulatory Framework. Core Activity Assuring compliance with appropriate regulations, standards and associated procedures. Assisting in the development and continuous maintenance of the integrated audit programme and be responsible for conducting Audits in line with the integrated audit programme. Responsibility for compiling audit reports, highlighting any issues for escalation including the status of non-conformities to promote timely closure. Providing support in implementing embedded Assurance management across all aspects of the AM&S business - support managers in understanding the practical applications of regulated material, through effective audit and identification of conformance and non-conformance. Promoting a positive assurance culture. Providing reference to regulations and policies for assistance in resolving problems. Conducting audits in line with the integrated audit programme. Compiling audit reports, highlighting any issues for escalation including the status of non-conformities to promote timely closure. Whilst the role holder has no leadership responsibility they may be required to train new team members. Effective and credible communicator with strong interpersonal skills. Good influencer in persuading the business toaddress identified non-conformances, carry out the improvement or mitigation actions identified. Diplomatic in identifying mitigation actions within the Customer community. Requirements Recognised assurance/lead auditor qualification, complimented with vocational experience acceptable to the approving competent authority. Understanding of all appropriate regulatory requirements, including their interaction and application. Ability to maintain independence from areas to be audited. Ability to support a continuous improvement culture underpinned by appropriate management reporting systems and escalation processes. This is a role for an individual who is able to carry out assurance activities with a minimum of supervision. An Analytical thinker with strong detail orientation and has an understanding of root cause analysis. Ability to analyse & interpret data trends and understand the impact potential of cumulative risk. Understanding and application of current IT systems used for assurance and Team Management activities. Full understanding of Maintenance and Training Regulations. Human Factors - Standard Course Specification E&PW Awareness - Standard Course Specification ITAR Awareness - Standard Course Specification IT Literate  

The successful candidate will be responsible for managing customer complaints including their recording, management, escalation (where necessary) and resolution. Coordinate the service team and ensuring that all customer inquiries and requests are handled promptly, efficiently, and professionally. Job Description Consultation experience with developing, implementing Incident Management, Request Fulfilment, Problem Management, Change Management, Service Portfolio, Service Catalogue, Capacity Management, Continuity Management, Service Level Management and Service Asset and Configuration Management. Knowledge of Enterprise IT service processes and procedures and experience with enterprise ITSM tools like SMAX and UCMDB and not limited to. Ability to balance multiple concurrent activities and manage time efficiently and possession of excellent oral and written communication skills. Experience in working with customer service, information security, IT systems architecture, and development teams. Experience in infrastructure processes, business analysis, or process design and in using Microsoft Project, MS Visio, and MS PowerPoint. Experience in developing ways of accomplishing goals with little or no supervision and with deliverable based model, depending on oneself to complete objectives and determining when escalation of issues is necessary. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures. Reviewing incident data to analyses assigned problems and analyzing problems for correct prioritization and classification. Investigating assigned problems through to resolution or root cause and coordinating actions of others as Necessary to assist with analysis and resolution actions for problems and known errors. Monitoring progress on the resolution of known errors and advising incident management staff on the best available workaround for incidents. Planning and managing support for incident management tools and processes and coordinating interfaces between incident management and other service management processes. Expert level of ITIL knowledge and recommended to have and not limited to knowledge of SMAX capabilities and best possibilities. Integration capabilities of ITSM products like SMAX etc. and experience in designing for and leading of implementation of ITSM Solutions. Experience in designing integrations between ITSM Products and 3rd party tools. Generic planning and architecting skills for Service Management solutions and skills and experience writing architecture and solution design document. Knowledge of UCMDB and Universal Discovery capabilities and best practices. Ensures that the customer’s current and future Service requirements are identified, understood and documented in SLAs and SLRs Negotiates and agrees on the levels of Service to be delivered with the customer (either internal or external); formally documenting these levels of Service in SLAs Negotiates and agrees to OLAs and, in some cases, other SLAs and agreements that underpin the SLAs Ensures that targets agreed to within Underpinning Contracts are aligned with SLA and SLR targets Ensures that Service Performance Reviews are regularly performed, and any required actions are performed Ensures that improvement initiatives identified in Service Reviews are acted on and progress reports are provided to customers Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs Negotiating and agreeing OLAs and, in some cases, other SLAs and agreements that underpin the SLAs with the customers of the service Ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence Ensuring that service performance reviews are scheduled, carried out with customers regularly and documented, with agreed actions progressed Ensuring that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers Reviewing service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate Identifying all customers and other key stakeholders to involve in SLR, SLA and OLA negotiations Bilingual optional (Arabic / English) Should be expert in ITSM process and its implementation like incident management, problem management, request fulfilment, change management, service level agreement and service asset configuration and as well release management and other standard processes of ITSM Requirements Bachelors’ Degree in Computer Science Engineering or related field Ability to work in a pressurized environment with tight deadlines. Ability to plan, organize, problem solve and manage initiatives independently. Extensive technical expertise in these Information Technology domains Knowledge of IT related technology solutions & best practices. Excellent sharing knowledge and encouraging development of others to achieve specific team goals. Strong in analytical, critical thinking and problem-solving skills. English language skills (reading, speaking, writing, and listening)  

Key Responsibilities/ Experience Develop data collection procedures and improve analytical tools and processes including recommendation systems, classifications, testing procedures, early-warning/alert reports, and anomaly detection. Develop Dashboards by understanding business needs, interpret the integrated data and translate this into usable visualizations to drive business decisions, interpreting results and how to utilize the dashboards. Setting up systems with processes to make it working with data more efficient by researching new ways to use the data. Processing confidential data and information according to guidelines, generating performance report from single or multiple systems with troubleshooting data to decide commissioning / decommissioning of data sets. Work and educate IT and other teams in organization, managing the vendors and other partners for the data mining tools, new approaches hypotheses, and statistical validation of results, Supervise and train other staff for usage in data science. Managing master data set (including creation, updates, and deletion), developing reports, and troubleshooting data issues. Must be clear with the concepts and experience in data warehousing and data transformation. Lead the discovery processes with stakeholders to identify business requirements and expected outcomes by modelling complex problems, discovering insights, and identifying opportunities using statistical, algorithmic, mining and visualization techniques. Manage and implement various projects in the department from end to end (e.g., Centre of Excellence, Voice of the Customer, Master Data Management). Expected to discover information hidden in the vast amount and variety of big data sources and perform statistical analysis to produce business insights, visualizing quantitative data, performing geospatial analysis, and overseeing technical inputs for the construction and application of database. Develop analysis, scores, and regular reports using machine learning techniques or state-of-the-art data mining methodologies and statistical analysis to help the department in understanding its business and implement its action plans for improvements (e.g., market trends, customer profile segments etc). Define the validity of information, how long the information is meaningful and what other information it is related to. Reports and scores on a regular basis, and produce insights and action plans (e.g., program modifications, tactical actions etc.) to deliver value and support in data-driven decision-making. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Expected to discover and work on unstructured data with the help of Machine Learning, Artificial intelligence, Deep learning, Probability and Statistic. Identify the appropriate data sources and map the data from source to target, assemble large, complex data sets that meet functional/non-functional business requirements. Develop innovative and effective approaches to solve analytical problems and communicates the results and methodologies. Experience in data modelling to build a model create and maintain optimal data pipeline architecture with presentation of information generated from data to clients and managers. Supporting the data warehouse in identifying and revising reporting requirements. Providing technical expertise in data storage structures, data mining, and data cleansing. Analyze and communicate data analysis findings to a range of stakeholders, using a variety of formats and different approaches. Ensure relevant data sets are complete, accurate and all information is input in time to allow accurate regular reporting. Provide data visualization and quantitative analysis; manage and optimize existing databases, as well as assistance to build new databases, as required by the business. Requirements Requires Bachelor’s degrees in Computer Science/IT related field. Deep understanding of the popular or similar data analysis tools / databases with High level of proficiency and in-depth knowledge of RDBMS concept used by Oracle, MS SQL, or similar tools. Experience in modelling complex problems, discovering insights and identifying opportunities using statistical, algorithmic, mining and visualization techniques, integrating and preparing large, varied massive datasets, creating the architecture for specialized databases, and computing environments and communicating the results to the business. Experience and specialist skills set in different analytical, visualization tools such as SSRS, Power BI, Tableau, Pig, R, Hadoop, or similar tools. Strong knowledge and experience with reporting packages, databases programming tools like XML, JavaScript, ETL or similar tools. Experience using statistical packages for analyzing datasets such as SPSS, SAS, power BI or similar tools. Experience in data warehousing with data transformation techniques, experience in handling large data sets in any relational databases. Understanding of addressing and maintenance of metadata standards with skills in data extraction, transformation, and visual analytics. Excellent written, communication and interpersonal skills. A high level of mathematical ability and problem-solving skills, with experience in methodologies and processes for managing large-scale databases. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Team working skills and ability to work with stakeholders to assess potential risks. Technical expertise regarding data models, database design, data mining and segmentation techniques.

Project Manager coordinates project management duties, internal and external resources and/or vendors for the flawless execution of projects. This may include calling clients, partners, vendors, making appointments, and preparing reports. The goal is to ensure that all projects are delivered on time, within scope and within budget. Project Manager is responsible for planning and overseeing projects within organization, from initial ideation through to completion. Job Description Lead a cross functional team to achieve project requirements and deadlines. Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed. Implements project communication plans, providing status updates to affected staff and stakeholders. Ensure resource availability and assigns duties and responsibilities. Participate in project governance and provide high level quality control. Define project management goals & deliverables that support business goals in collaboration with stakeholders. Collects, analyzes, and summarizes information as needed to prepare project status reports. Meet client expectations and project deliverables. Develop project management tools and processes. Identify and resolve project issues and conduct post-project evaluation. Performs other related duties as assigned. Create power point project presentations. Meet or exceed client satisfaction through successful implementation projects. Build the core Project Management team by internal team enhancement and external hires. Create new repeatable service offerings that streamline the implementation process. Ensure the professional development of team members, keeping abreast of current and new IT methodologies, development and best practice project delivery and consulting. Responsible for defining and managing the overall approach / methodology in-line with industry standards. Present directional ideas and strategies to the Management Team. Requirements Bachelors’ Degree in Computer Science, Engineering or equivalent. Ability to work in a pressurized environment with tight deadlines. Ability to plan, organize, problem solve and manage independently. Extensive technical expertise in these Information Technology domains In-depth knowledge of project management procedures. Excellent organizational and time-management skills. Outstanding communication, interpersonal and leadership skills. Understanding of project management tools and software. Knowledge of IT related technology solution & best practices. Excellent sharing knowledge and encouraging development of others to achieve specific team goals. Strong in analytical, thinking, and problem-solving skills. English language skills (reading, speaking, writing, and listening).  

Key Responsibilities/ Experience   Develop data collection procedures and improve analytical tools and processes including recommendation systems, classifications, testing procedures, early-warning/alert reports, and anomaly detection. Develop Dashboards by understanding business needs, interpret the integrated data and translate this into usable visualizations to drive business decisions, interpreting results and how to utilize the dashboards. Setting up systems with processes to make it working with data more efficient by researching new ways to use the data. Processing confidential data and information according to guidelines, generating performance report from single or multiple systems with troubleshooting data to decide commissioning / decommissioning of data sets. Work and educate IT and other teams in organization, managing the vendors and other partners for the data mining tools, new approaches hypotheses, and statistical validation of results, Supervise and train other staff for usage in data science. Managing master data set (including creation, updates, and deletion), developing reports, and troubleshooting data issues. Must be clear with the concepts and experience in data warehousing and data transformation. Lead the discovery processes with stakeholders to identify business requirements and expected outcomes by modelling complex problems, discovering insights, and identifying opportunities using statistical, algorithmic, mining and visualization techniques. Manage and implement various projects in the department from end to end (e.g., Centre of Excellence, Voice of the Customer, Master Data Management). Expected to discover information hidden in the vast amount and variety of big data sources and perform statistical analysis to produce business insights, visualizing quantitative data, performing geospatial analysis, and overseeing technical inputs for the construction and application of database. Develop analysis, scores, and regular reports using machine learning techniques or state-of-the-art data mining methodologies and statistical analysis to help the department in understanding its business and implement its action plans for improvements (e.g., market trends, customer profile segments etc). Define the validity of information, how long the information is meaningful and what other information it is related to. Reports and scores on a regular basis, and produce insights and action plans (e.g., program modifications, tactical actions etc.) to deliver value and support in data-driven decision-making. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Expected to discover and work on unstructured data with the help of Machine Learning, Artificial intelligence, Deep learning, Probability and Statistic. Identify the appropriate data sources and map the data from source to target, assemble large, complex data sets that meet functional/non-functional business requirements. Develop innovative and effective approaches to solve analytical problems and communicates the results and methodologies. Experience in data modelling to build a model create and maintain optimal data pipeline architecture with presentation of information generated from data to clients and managers. Supporting the data warehouse in identifying and revising reporting requirements. Providing technical expertise in data storage structures, data mining, and data cleansing. Analyze and communicate data analysis findings to a range of stakeholders, using a variety of formats and different approaches. Ensure relevant data sets are complete, accurate and all information is input in time to allow accurate regular reporting. Provide data visualization and quantitative analysis; manage and optimize existing databases, as well as assistance to build new databases, as required by the business. Requirements Requires Bachelor’s degrees in Computer Science/IT related field. Deep understanding of the popular or similar data analysis tools / databases with High level of proficiency and in-depth knowledge of RDBMS concept used by Oracle, MS SQL, or similar tools. Experience in modelling complex problems, discovering insights and identifying opportunities using statistical, algorithmic, mining and visualization techniques, integrating and preparing large, varied massive datasets, creating the architecture for specialized databases, and computing environments and communicating the results to the business. Experience and specialist skills set in different analytical, visualization tools such as SSRS, Power BI, Tableau, Pig, R, Hadoop, or similar tools. Strong knowledge and experience with reporting packages, databases programming tools like XML, JavaScript, ETL or similar tools. Experience using statistical packages for analyzing datasets such as SPSS, SAS, power BI or similar tools. Experience in data warehousing with data transformation techniques, experience in handling large data sets in any relational databases. Understanding of addressing and maintenance of metadata standards with skills in data extraction, transformation, and visual analytics. Excellent written, communication and interpersonal skills. A high level of mathematical ability and problem-solving skills, with experience in methodologies and processes for managing large-scale databases. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Team working skills and ability to work with stakeholders to assess potential risks. Technical expertise regarding data models, database design, data mining and segmentation techniques.  

Key Responsibilities Demonstrable portfolio of released applications on the App store or the Android market. In-depth knowledge of at least one programming language like Swift and Java. Experience with third-party libraries and APIs. Strong analytical skills and good problem-solving skills. Excellent verbal and written communication skills. Bachelor Degree in Computer Science or equivalent work experience. The resource is expected to work on new projects or maintenance/support of existing projects 

Highly motivated and experienced Business Analyst will be responsible for analyzing business needs, identifying areas for improvement, and translating them into technical requirements. Key Responsibilities Work with stakeholders to understand business needs and requirements and translate them into technical requirements. Analyze business process and data to identify areas for improvement and recommend solutions to increase efficiency and effectiveness. Create solutions based on the requirements identified, create change management proposals and work towards achieving the organizations long term goals. Collaborate with cross-functional teams, including developers, designers, and project managers to develop and implement IT solutions that meet business needs. Conduct user acceptance testing (UAT) to ensure the delivered solution meets the defined requirements. Monitor and report on project progress, risks, and issues to ensure timely delivery. Continuously review and improve business processes to ensure they align with organizational goals and objectives. Provide training and support to end-users on the use of new IT solutions Requirements Requires Bachelor’s degrees in Computer Science/IT related field. Based on the education and experience, the grade would vary in line with the HR law. Strong analytical and problem-solving skills, with the ability to identify and address complex issues. Experience with Agile and Waterfall project management methodologies. Familiarity with data analysis and visualization tools such as SQL, Tableau and Power BI. English language skills (reading, speaking, writing, and listening). Excellent communication skills and teamwork. Technical Competencies Business process analysis Software/application management Network & system architecture design Infrastructure design & support Content security management Data management & informatics Processes & maintenance Communication skills System engineering  

Key Responsibilities/ Experience Handle SharePoint development requests to fulfil various departments’ requirements. Maintain and manage SharePoint environment and perform necessary optimization activities to enhance performance. Work on enhancing and maintaining the existing MOPH’s Intranet. Development of new features, addition of new pages Requirements Expertise in Development and making necessary changes in SharePoint applications. Software Development for Windows. Software Development for Web Applications. SharePoint 2016/2019 Custom & Out of the box development Experience. SharePoint Workflow development using SharePoint Designer and Visual Studio. HTML & Layout Design using CSS and Style Sheet. Knowledge of SharePoint Installation, making necessary changes, Maintenance & Configuration of services. Experience in Application and Database Designing. Client-Server / Multi-Tier Applications Development. Workflow & Approval Systems. Knowledge in MS Dev Ops.

Key Responsibilities Ability to think creatively. Professional approach to time, costs, and deadlines. Strong analytical skills and good problem-solving skills. Excellent verbal and written communication skills. Experience in Web designing tools (Adobe XD/Figma). Experience in defining interaction models, user task flows, and UI (user interface) specifications. Front-End Development skills - Java script (ESMA6+), HTML5, CSS3(Bootstrap), SASS. Knowledge NodeJS, Webpack, React JS is a plus. The resource is expected to work on new projects or maintenance/support of existing projects